For those in Europe, this kind of behaviour usually is taken care by consumer protection agencies, fill in a complaint /report them, in you jurisdiction.
Unless you're in country A and ordered from country B (both in Europe), in which case the consumer protection agency from country A may just tell you "well they're not in our country so we can't do much, try contacting the European consumer agency, which after spending 30 minutes finding their form, and checking that you do qualify (which you won't, for some stupid reason like "did you try calling them nicely and sending a letter and waiting for 30 days?"), they will just say "ok cool we sent them an e-mail, we'll tell you how all of this will work out".
Or maybe I'm just in a bad European country who pulls this kind of demotivating stints every time I have this kind of problem.
It's in the sysadmin sub because we are routinely the people told buy and manage Grammarly deployments, and we're the people generally cancelling those services now given everyone is being pushed to use their flavor of AI instead. And those emails from users upset that we're doing what management told us to do (following this Grammarly advice)? They go from end users to sysadmins.
For those in Europe, this kind of behaviour usually is taken care by consumer protection agencies, fill in a complaint /report them, in you jurisdiction.
Consumer protection applies to individual consumers, not businesses. OP looks like a business.
Unless you're in country A and ordered from country B (both in Europe), in which case the consumer protection agency from country A may just tell you "well they're not in our country so we can't do much, try contacting the European consumer agency, which after spending 30 minutes finding their form, and checking that you do qualify (which you won't, for some stupid reason like "did you try calling them nicely and sending a letter and waiting for 30 days?"), they will just say "ok cool we sent them an e-mail, we'll tell you how all of this will work out".
Or maybe I'm just in a bad European country who pulls this kind of demotivating stints every time I have this kind of problem.
Displaying a full page warning in an app where grammarly is just an integration is... not a good look.
Doesn't appear to be what's happening though.
> We let them know we weren't going to renew and they sent these unsolicited emails and popups in their app to all of the users who had licenses
Not "our app".
They must be desperate
You know it's bad when you make your user switch to Microsoft faster.
This is extreme short sightedness.
We have no proof but it feels like someone asked Claude how to reduce churn and picked an option.
I guess consumers are going to have to “push back” often in the near future.
I never liked grammarly. It feels like spam.
It's a keylogger.
Their whole operation seems like some sort of five-eyes information proboscis. If AI is putting them out of business, good.
That is ... bold.
I'm more surprised that anyone was still using grammarly in the first place.
ngl respect the hustle ig. Maybe there's some dude in the company that uses grammarly everyday that leadership could otherwise care less about..
But why are we giving sys admins grammarly lmao
It's in the sysadmin sub because we are routinely the people told buy and manage Grammarly deployments, and we're the people generally cancelling those services now given everyone is being pushed to use their flavor of AI instead. And those emails from users upset that we're doing what management told us to do (following this Grammarly advice)? They go from end users to sysadmins.
Doesn't look that unhinged to me.
An in-app notification saying 'your access ends on X date and here is who you should contact if that isn't what you want' is exactly what I'd expect.
They also send an email with a template to send to the IT department
Lmao sucks that it had to be the IT dept